Shipping Info

WHEN WILL MY ORDER SHIP?
Due to COVID-19's impact, our local delivery partners are experiencing major delays. Please see delivery lead times below for more details.
 
Please Note: Flex Factory T-shirts are dispatched within 5 business days after an order is placed, as they are all Made To Order to reduce waste. We currently dispatch orders Mondays, Wednesdays and Fridays.
 
In the event of a public holiday your order will ship on the closest following business day. During busy times (holiday season, sales etc) there may be delays of up to 3 business days. If there is an issue or we are unable to fulfil your order for any reason, we will contact you to let you know! Contact us at hello@flexfactory.store if you have any questions. 

DELIVERY LEAD TIMES*
PLEASE NOTE: Flex Factory t-shirts are Made To Order. Allow 5 days for the manufacturing. All other products are ready made.
  
Delivery times can be anywhere from 2–45 business days, depending on your  order and your location (a big window, we know). Though due to COVID-19 we still want to allow our customers the ability to purchase our products to have in isolation. Especially products such as our ReFlex game cards which has helped many during quarantine. If you have already placed your order and wish to amend it, please contact our team to discuss. 

Please note that all orders are dispatched within 2 days. If you have not received an updated tracking number within 2 days of placing your order, please email hello@flexfactory.store.
 
Australia = Approximately 7 business days for Standard Shipping.
Express Orders are delivered within 4 business days after dispatched. 
New Zealand = Approximately 14 days after dispatched
Asia = Approximately 30 days after dispatched
Africa = Approximately 45 days after dispatched 

IMPORTANT! INTERNATIONAL SHIPPING: We've momentarily ceased shipping to the following areas, until we can confirm that your order will arrive safe and sound. We will be shipping again as soon as we have tested and confirm delivery. We are reviewing this on a weekly basis. 
   
The restricted international areas are:
- United States
- Finland
- Italy
- South Korea
- Japan
- South America
  
For updates, please email hello@flexfactory.store.
   
Unfortunately, we cannot promise your package will arrive by a certain date, but please know that we do our best to get everything to you ASAP! Sometimes packages are held up in customs for seemingly no reason, and transit times can vary greatly from country to country. Please rest assured, that our team will help you if you are worried about your orders arrival. If your order has surpasses the lead-time, email our team and they will assist to the best of their ability.  
    
*Please note that this is an estimate, if you still have not received your order please contact us immediately at hello@flexfactory.store
 
WHERE IS MY ORDER?
Before emailing us regarding the whereabouts of your online order, please check out the estimated delivery times. We ship all orders from Sydney and Victoria, Australia so please bear this in mind when ordering internationally :)
 
We use Australia Post, Couriers Please, FastWay and DHL for deliveries. At the time of dispatch, the best delivery partner for your shipping location is chosen by our system and a tracking number will be emailed to you.
  
Delivery times can be anywhere from 2–45 business days, depending on your location (a big window, we know). Though due to COVID-19 we still want to allow our customers the ability to purchase our products to have in isolation. Especially products such as our ReFlex game cards which has helped many during quarantine. 
  
WILL I BE CHARGED CUSTOMS / IMPORT DUTIES?
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
  
I ENTERED THE WRONG SHIPPING ADDRESS, WHAT SHOULD I DO?
When entering your shipping address, always take care to double check all building / unit / apartment numbers / floors are included where applicable. Also assure that you are entering the information into the correct field.
   
We also highly recommend shipping to a work / business address where possible. If you have incorrectly entered your address and not yet received a shipping confirmation from us, please email us ASAP (hello@flexfactory.store) and we will advise you of the status of your order.
  
If your order has already shipped, unfortunately there is nothing we can do until (and if) your order gets returned to us. Sorry!
    
WHY IS MY ORDER LATE?
We always try to get your orders to you in the timeframe outlined, but sometimes this is out of our control. If you’ve received our dispatch notification, and it seems like your parcel is taking forever to arrive, it may be awaiting collection at your local Post Office or delivery depot and you may need to rearrange delivery with your local postal service.
   
If you received one, the instructions on your attempted delivery card should explain how to collect your parcel or rearrange delivery. If the estimated delivery date has passed and there is no relevant information please contact us at hello@flexfactory.store
       
RETURNS
We do not currently offer returns or exchanges simply for change of mind. We are more than happy to exchange your item or issue a credit note if there is a notable problem or flaw with your purchase.
   
Please email us if there is a problem with your order at hello@flexfactory.store